Priyanka’s Design : Online fashion store for Salwars|Lehenga|Sarees|Bridal Wear|Women Wear|Wedding Outfits

About Shipping

FAQ Index

Are shipping and handling included in the prices of items?
What are your shipping-and-handling charges?
How long does delivery take?
Do you assure on-time delivery?
Can I track my order?
How much VAT / Import duty will I have to pay?
Will my order be delayed by import authorities or have problems with customs?
I will be visiting Bombay for a day. Can I come shop with you directly instead of having things shipped?
What if I am not at home when the courier tries to deliver my order? Can I waive the signature requirement so that the package can be left on my doorstep?

Are shipping and handling included in the prices of items?

TOP

For Package Sales, yes. Package Sales include the shipping-and-handling fee. Please see our Package Sale offers on our Priyanka's pages BombayFashion.com, WomenSpecial.com and DesignersOutfit.com for more information.

If you are not ordering a Package Sale, we do charge a separate fee for shipping and handling. International shipping-and-handling rates are based on the size of your order: the larger your order, the lower the rate. For international orders, the shipping-and-handling rate varies from 27% to 10% of your order total (please see chart below). If your order is to be shipped within India, there is a flat 5% shipping-and-handling fee.

On the checkout page, you will select a delivery destination, and the next page will calculate the shipping-and-handling fee for you automatically. On request, we can also make special quotes for shipping if the merchandise order amount is over $1000.

What are your shipping-and-handling charges?

TOP

For delivery in India, the shipping-and-handling fee is 5% of your order total.
For international orders, the shipping-and-handling fee is charged as a percentage of your order total as follows:

Amount Range	Shipping Charge
$ 65 - $ 90	27%
$ 91 - $ 124	23%
$ 125 - $ 150	20%
$ 151 - $ 175	18%
$ 175 - $ 200	17%
$ 201 - $ 250	16%
$ 251 - $ 350	15%
$ 351 - $ 500	14%
$ 501 - $ 750	13%
$ 751 - $ 1000	12%
$ 1001 - $ 2000	10%

How long does delivery take?

TOP

We normally need a minimum of fifteen days for processing and shipping; outfits which have intricate hand work may take an additional two weeks or more. Check the description of the items you are ordering for more information. Outfits ordered from the Just Out Fashion, Buy In Less, Top 20 of the Month and Best Sellers sections can be delivered more quickly, but even for them we need three to four business days to tailor the garments to your measurements. All our international orders are delivered by DHL or equivalent courier companies, and their portion of the total delivery time varies according to the destination. Delivery within India will be in 24 to 36 hours after your order has been fully processed.

Do you assure on-time delivery ?

TOP

No, we are not able to promise delivery times, since we do not handle delivery ourselves but use a courier service. However, you will be able to track your order online during both order processing and delivery at: http://www.indiangarment.com/myshop/track (Try our Tracking demo). If you need something extra-quickly, we suggest ordering from our Just Out Fashion, Buy In Less, Top 20 of the Month and Best Sellers sections, as we keep extra stock on hand for the items in these sections and have streamlined the processing for them. If you need a bridal outfit in a hurry, please see the FAQ: I am in a big rush! My wedding is approaching very soon. Can you get a bridal outfit to me in ten days?

Can I track my order?

TOP

Yes! From the day you place your order to the day it arrives at your door, you can track it at: http://www.indiangarment.com/myshop/track/ (Try our Tracking demo)

When you place an order, it is incorporated into a batch process. On that day, we send you an e-mail with your order number. Once your order begins processing, you will receive another e-mail with tracking information. With your tracking number, you may track the progress of your order using our Track Your Order function. The order tracking will show you what stage of processing your order is in. (Until the fourth processing stage begins, if you notice something in your address information that should be edited, you can e-mail us for corrections.)

Please see the FAQ What are the seven stages of order processing? for more details.

When we ship the order, we send you an automatic e-mail with shipping details; then, you can track your order during shipment directly with the courier. (There are some exceptions; in certain cases, in order to protect our customers' security, we do not send a shipment tracking number. Please see the FAQ "Can I track my order during shipping -- will you send me the shipment tracking number?" for more information.)

How much VAT / Import duty will I have to pay?

TOP

Unfortunately, we cannot calculate this for you. VAT, customs taxes, and import duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. Each country has its own mechanism for calculating and collecting such fees.
VAT / import duties / customs taxes are not included in our ordering process, but may be charged to you by your government. They are entirely your responsibility.
We apologize for any inconvenience this may cause you, but we are unable to alter the situation.

Will my order be delayed by import authorities or have problems with customs?

TOP

In our experience, there are few delays caused by customs or import procedures in most countries. The exceptions are Canada, where there are occasionally minor problems that cause a day or two of delay, and the U.K., where even small consignments may be processed harshly by the VAT authorities, causing a few or even several days' delay. Please keep in mind that all such issues are entirely beyond our control.

I will be visiting Bombay for a day. Can I come shop with you directly instead of having things shipped?

TOP

Part of the reason that we are able to keep our prices so low and our selection so large is that we do not have any showrooms or shops of our own. There would be nowhere for you to shop with us! Our facilities are warehouses, offices, and workrooms. You certainly may find some of the things we produce in the better retail shops and boutiques all over India, but the only place to find our entire selection is on our websites.

What if I am not at home when the courier tries to deliver my order? Can I waive the signature requirement so that the package can be left on my doorstep?

TOP

As an international e-commerce business, we must require a signed hard copy of delivery receipts. We do ask our couriers to attempt delivery three times. If, on the first attempt, you are not at home, then courier company will either call you to arrange a better delivery time, or leave details in your mailbox or on your door about contacting them for special arrangements. The individual courier companies have their own systems and requirements for this type of service, which may also vary from place to place; you may wish to contact the courier directly for more details.

Close Window