Return & Refund Policy 

First of all, we don't leave any room for such a situation to arise but if at all it does we are open to exchange the outfits. Refunds will be given at the discretion of the Company Management as we strive towards 100% customer satisfaction. And even if such problems do arise we are open to having a dialogue with the client to locate the error and exchange the outfit with no cost in the clients account, however the client has to bear the shipping cost of the returned merchandise which they can ship even by any other economical way. This returned merchandise helps us to investigate the matter and locate the error and thus improve our performance in the future.

Substitution Policy

To safeguard ourselves as well as our clients we have a substitution policy that is as follows :

In India, various saree and fabric makers introduce over 5000 new designs and color patterns every week. Most of them are almost the same, with a little variation from the previous patterns. There may be minor differences in design, for example, the flowers in a floral pattern may be smaller or larger. There is no take away from the overall look of the saree or of the outfits.

Sometimes, when your specific order is not available, we may need to substitute. This happens very rarely. But it may become necessary while dealing with such a  kind of merchandise, to ensure your order is delivered on time. If we need to dispatch a substitute, we take utmost care to ensure that it is as similar as possible to the requested item.

You may possibly find substitutes in Printed type of sarees and salwar suits,  which are made from polyester or blended fabric. Their normal price is between $ 20 to $ 50. And importantly the main reason for these substitutes is that these are so fast moving that one kind of a design hardly remains on counter for just 4 to 5 days and by that time new design arrive. We carry a vast stock in Mumbai and Surat city and hence to make available 100% ditto design and pattern for a particular dress is impossible.  The newer versions which arrive are very much similar to the older version. Since we deal through the web, we are unable to offer the "Look 'n' Feel" choice hence this policy.

Customer service

If with up-gradation of our new website as well as opening of new offices in Hyderabad and Surat we are now offering a round the clock customer support service. Our fashion designers are available for any kind of support between 10 AM to to 7.00 PM (Monday - Friday). Our night and weekdays support service have a  limitation of support. Our night support is mostly for the client who has already placed  the order and new clients who seek for some clarification.
Apart from the above email support, we have now introduced a new order tracking system wherein  the clients can see the status of their order online.

Personalized service

Priyanka's offers  various kinds  of personalized services and all these are processed manually for each client. These services include:
# Delivery in India with special packing for a special occasion.
# Customerized bridal outfits.
# Outfits for stage performance.
# Special Gift services (for deliveries in India only)
# Wedding Cards plain / printed.
# Postal services of the Wedding card.

For more details of similar  kind of services please contact Special Service Department at: special@priyankas.com 

Order Processing and Payment policy :

All orders are processed only after getting 100% payment confirmation. We offer various kinds of payment options, for more detail please have a look at our various payment options.

Privacy and Security

Priyanka's is committed to safeguard the privacy of its customer's personal data. Information furnished by the client while placing an order is used specifically for the purpose of execution of the order or for communication with the customer only. We do not distribute or sell customer data. CCNow and World Pay are our authorized online retailers. When a client places an order with us, in no situation do  we  receive the credit card details. Both the payment gateways also uses industry standard Secure Socket Layer (SSL) technology to prevent the information from being intercepted. This ensures complete security of the credit card information. Regarding the sharing of customer database, we have never nor will we ever share or sell our customer listings.