| Return & Refund Policy First of all, we don't leave any room for such a situation to arise but if at all it does we are open to exchange the outfits. Refunds will be given at the discretion of the Company Management as we strive towards 100% customer satisfaction. And even if such problems do arise we are open to having a dialogue with the client to locate the error and exchange the outfit with no cost in the clients account, however the client has to bear the shipping cost of the returned merchandise which they can ship even by any other economical way. This returned merchandise helps us to investigate the matter and locate the error and thus improve our performance in the future.
Substitution Policy
To safeguard ourselves as well as our clients we have a substitution policy that is as follows : In India, various saree and fabric makers introduce over 5000 new designs and color patterns every week. Most of them are almost the same, with a little variation from the previous patterns. There may be minor differences in design, for example, the flowers in a floral pattern may be smaller or larger. There is no take away from the overall look of the saree or of the outfits. Sometimes, when your specific order is not available, we may need to substitute. This happens very rarely. But it may become necessary while dealing with such a kind of merchandise, to ensure your order is delivered on time. If we need to dispatch a substitute, we take utmost care to ensure that it is as similar as possible to the requested item. You
may possibly find substitutes in Printed
type of sarees and salwar suits,
which are made from polyester or blended
fabric. Their normal price is between $ 20
to $ 50. And importantly the main reason for
these substitutes is that these are so fast
moving that one kind of a design hardly remains
on counter for just 4 to 5 days and by that
time new design arrive. We carry a vast
stock in Mumbai and Surat city and hence to
make available 100% ditto design and pattern
for a particular dress is
impossible. The newer versions which
arrive are very much similar to the older
version. Since we deal
through the web, we are unable to offer the
"Look 'n'
Feel" choice hence this policy.
# There shall be no substitution in the type of fabric quality. # There shall be no substitution in the Base, Border, and Pallu colors. ( for Saree only ) Substitution can take place only in case of minor changes in the pattern. In fact, if a situation arises when substitution is essential, we take the pains to see that the substituted item is of a higher price category. Which is why, until today, we have hardly received any complaints from any of our clients regarding substitution.
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