| What
is the "substitution policy"? |
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Occasionally, when the specific item you have chosen
from the site is no longer available, we may need to
make a substitution. This happens most often with the
less expensive ($25-$60) items made with synthetic
fabric, as these items have the highest turnover rate,
and as this kind of fabric is most subject to changes in
fashion. If we need to make a substitution, we take the
utmost care that it is as similar as possible to the
requested item-and at least equal in quality, though
often better. We do not make substitutions in color,
texture, or fabric quality.
For a demonstration of what kinds of substitutions might
be made, please see our
Saree Demo
or our
Outfit
demo.
We have received very few complaints from our clients
regarding substitution. If you are unwilling to accept a
substitution under any circumstances, please contact us
directly to discuss your needs:
sales@priyankas.com |
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| Why do you have a substitution policy? |
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Priyanka's
is a distinctive Indian clothing store, unlike
any other. No other Indian clothing store does
online business the way Priyanka's does. We sell
only high-quality, fully customized merchandise,
with more than ten thousand items available. (If
you have a look at other online Indian clothing
outlets, you will find that they typically offer
only a few dozen items in standard sizes.) Since
1998, we have worked hard to make our online
business user-friendly, although our high
standards and the conditions inherent in the
business have made this task challenging.
One of the biggest challenges is the ephemeral
Indian fashion market. In India, saree and
fabric makers introduce more than five thousand
new design, color, and pattern variations every
week-and thousands of variations are taken off
the market. This happens with no advance notice
to us, and the manufacturers have no universal
or computerized system to keep track of it all.
Fortunately, most new variations are only
slightly different from previous patterns. Such
changes have little impact on the overall look
of a saree or outfit. For example, the flowers
in a floral pattern may be printed a little
smaller or larger. More rarely, more profound
and noticeable changes are made, or a particular
pattern is dropped entirely.
In the meantime, it takes time for us to update
our website, since for every new item we must
arrange modeling and photography, write up the
new description, design the new entry, and
incorporate it all into our existing site. We do
our best to keep up, but it's an unending
process! It is literally impossible for our
website to match our stock in every detail. We
think it is important for us to be able to offer
you an extremely wide selection. Other shops may
have guaranteed-in-stock merchandise, all of
which is shown and described on a website, but
they offer only a few choices. We have more than
ten thousand items to choose from, with more
available every day. We think the substitution
policy is a reasonable accommodation for our
decision to make so many choices available to
our customers, and our customers tell us that
they agree. |
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We do our best to make sure you never need to use this policy. But if you are unhappy with your order for any reason, we will be happy to make an exchange. (A simple refund is not possible, given the customization that goes into every outfit, as well as the difficulties and expense of shipping.) We will make exchanges for up to thirty days after you receive your order for garments that are not damaged or noticeably worn. To make an exchange, we ask that you return the item to us in the original packaging, at your expense, using the shipping method of your choice. We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring. We will communicate with you about your wishes to make sure you will be happy with the exchange. Then, at our expense, we will ship your free replacement to you. |
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Yes; it is not possible for use to ship orders valued under a certain amount. The minimum value of merchandise for an order is:
US $65.00 for international delivery
US $15.00 for delivery in India
Shipping-and-handling charges are in addition to this minimum.
Please click here for more information about shipping and
handling |
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We use premium courier services such as FedEx, UPS or
DHL, because they guarantee delivery in 3 to 4 days with continuous tracking and accountability. (It is impractical for an international e-commerce business to use a shipper without these features.) These companies have minimum prices: to ship anything from a fraction of an ounce up to a pound costs the same. In the interest of keeping our prices affordable, we subsidize part of the shipping-and-handling cost, especially for smaller orders. But at a certain point this becomes a liability for us; it does not make sense financially. We apologize for any inconvenience this may cause you. |
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| I don't want you to sell my address or information to anyone else. Do you ever do that? |
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Priyanka's is committed to safeguarding the privacy of our customers' personal data. We will use the information you furnish while placing an order ONLY for execution of the order. We never distribute, share, or sell customer data. |
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