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Before you place an order, please read our Policy
and
Payment Options.
Please make sure that all necessary information is correctly entered in the order form, especially your e-mail address, shipping address, and phone numbers.
Please give your exact measurements in inches or centimeters. Do not add to your actual measurements. We will make the correct allowances for fabric shrinkage and for your comfort. For advice on measurements, please see our
Measurement Help page.
Please note that accessories worn by the models in the photographs are not included with the garments. If you would like to order accessories, please see our
Jewelry and
Tidbits
pages.
Any customs duties, import taxes, or VAT levied on garments in the country of import are the responsibility of the buyer and are not handled by Priyanka's. |
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As you browse our site, you can put as many items as you like in your shopping cart. It's easy to take something out later if your change your mind. You can see what is in your cart at any time by clicking the
Shopping Cart tab.
When you are ready to check out, click on the Check Out tab. You will be asked fill out a form with your name, e-mail address, shipping address, and payment option choice. (For more information about payment options, security, and policies, please see the
Payment Options page.)
The minimum order for delivery outside India is $65 (before shipping and handling). If the merchandise you have ordered does not total $65, the form will not allow you to proceed. The minimum order for deliveries inside India is $15. If you will be taking delivery in India and wish to order less than $65 worth or merchandise, your order must be processed manually. Please e-mail
sales@priyankas.com
for more information.
After you submit this form, you will see a confirmation of your order. If you wish to make any changes, you can. This confirmation will also show your shipping-and-handling fee, which is calculated automatically.
The international shipping-and-handling fee is calculated as a percentage of your order total. Please see the
shipping-and-handling rate table for details.
The shipping-and-handling fee in India only is 5% of your order total.
If you are ordering any clothing other than sarees (such as blouses, petticoats, outfits, lingerie,
men swear, etc.), you will need to submit your measurements. (For more information and advice about measurements, please see our
Measurement Help page.) If you do not have your measurements available and can't easily get them, you may choose to submit them on the
Measurement Form up to a few days later-but don't forget! (We suggest that you make a "bookmark" or a "favorite" of the
Measurement Form
page in your browser to help you remember.) Your order will be assigned an order number; please include that number when sending measurements. The next step is to proceed with the payment option of your choice, which you chose in the first step. (For more information about payment options, security, and policies, please see the
Payment Options page.) When you have finished this step, an automatic e-mail will be sent to you with an order confirmation and an order number. If you need to communicate with us for any reason about the order, we will need that order number to assist you. At the same time, your order will be automatically sent to us for processing.
Once your order begins processing, you will receive another e-mail with tracking information. With your tracking number, you may track the progress of your order using our
Track Your Order function. (Please also see the FAQ
Can I track my order? for more information.) The order tracking will show you what stage of processing your order is in. |
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1) Order has been placed by the customer and received by Priyanka's.
2) Inventory is being checked.
3) Design work is being done.
Before the fourth stage is reached, you may send us corrections or changes to your contact information (that is, to your address, etc., but NOT to your merchandise details.)
4) Handwork (including embroidery, if any) is being done.
5) Stitching and final handwork is being done.
6) Quality Control Test is being done.
7) Order is being prepared for shipping. |
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Yes! From the day you place your order to the day it arrives at your door, you can track it at:
http://www.india.lu/myshop/track
(Try our Tracking
demo)
When you place an order, it is incorporated into a batch process. On that day, we send you an e-mail with your order number.
Once your order begins processing, you will receive another e-mail with tracking information. With your tracking number, you may track the progress of your order using our Track Your Order function. The order tracking will show you what stage of processing your order is in. (Until the fourth processing stage begins, if you notice something in your address information that should be edited, you can e-mail us for corrections.)
Please see the FAQ What are the seven stages of order processing? for more details.
When we ship the order, we send you an automatic e-mail with shipping details; then, you can track your order during shipment directly with the courier. (There are some exceptions; in certain cases, in order to protect our customers' security, we do not send a shipment tracking number. Please see the FAQ
"Can I track my order during shipping -- will you send me the shipment tracking
number?" for more information.)
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| Can I track my order during shipping -- will you send me the shipment tracking number? |
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In order to protect our customers against fraud (since we have had some fraud cases reported), we have revised our policy regarding shipment tracking numbers. We will be happy to send your shipment tracking number to you by e-mail if any of these situations apply:
- if you have ordered from Priyanka's before, and we thus have a customer history on file for you
- if you paid by wire transfer, money order, check, or cash
- if you paid by credit card, and the AVS information results we receive exactly match the security code, postcode, address, card issue, and country,/ contact country on file for your card
If we do not receive satisfactory confirmation from AVS, we may be able to track the shipment ourselves and send you updates. In certain such cases, when our processing and billing department has other information sufficient to determine that no fraud is in process, we may be able to send you the shipment tracking number after all. Our processing and billing department handles each such case individually.
If we are not able to send you a shipment tracking number, we ask for your patience in understanding that we must take these measures for the security of our customers. |
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| I sent you a request to change some of my order information, but I do not see those changes when I log on to the tracking interface. Were my changes made? |
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We take pride in taking immediate action on all the customer e-mails we receive. If changes you have requested are not showing up in your tracking interface, the following problems may have prevented smooth functioning of our system:
- Our system identifies you by your e-mail address. If you placed an order using one e-mail address but sent your change request from a different one, the change request will not automatically be directed into your dedicated Customer Folder on our end. Please use only one e-mail address in your interactions with us from the day you place order to the day you receive it.
- If your order has already completed the fourth stage of processing, it is too late to make changes. Change requests received after the fourth stage of processing of your order cannot be honored. |
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