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What
is the "substitution policy"?
Priyanka's is a distinctive Indian clothing store, unlike any other. No other Indian clothing store does online business the way Priyanka's does. We sell only high-quality, fully customized merchandise, with more than ten thousand items available. (If you have a look at other online Indian clothing outlets, you will find that they typically offer only a few dozen items in standard sizes.) Since 1998, we have worked hard to make our online business user-friendly, although our high standards and the conditions inherent in the business have made this task challenging.
One of the biggest challenges is the ephemeral Indian fashion market. In India, saree and fabric makers introduce more than five thousand new design, color, and pattern variations every week-and thousands of variations are taken off the market. This happens with no advance notice to us, and the manufacturers have no universal or computerized system to keep track of it all. Fortunately, most new variations are only slightly different from previous patterns. Such changes have little impact on the overall look of a saree or outfit. For example, the flowers in a floral pattern may be printed a little smaller or larger. More rarely, more profound and noticeable changes are made, or a particular pattern is dropped entirely.
In the meantime, it takes time for us to update our website, since for every new item we must arrange modeling and photography, write up the new description, design the new entry, and incorporate it all into our existing site. We do our best to keep up, but it's an unending process! It is literally impossible for our website to match our stock in every detail.
We think it is important for us to be able to offer you an extremely wide selection. Other shops may have guaranteed-in-stock merchandise, all of which is shown and described on a website, but they offer only a few choices. We have more than ten thousand items to choose from, with more available every day. We think the substitution policy is a reasonable accommodation for our decision to make so many choices available to our customers, and our customers tell us that they agree. |
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Why
do you have a substitution policy?
Priyanka's is a distinctive Indian clothing store, unlike any other. No other Indian clothing store does online business the way Priyanka's does. We sell only high-quality, fully customized merchandise, with more than ten thousand items available. (If you have a look at other online Indian clothing outlets, you will find that they typically offer only a few dozen items in standard sizes.) Since 1998, we have worked hard to make our online business user-friendly, although our high standards and the conditions inherent in the business have made this task challenging.
One of the biggest challenges is the ephemeral Indian fashion market. In India, saree and fabric makers introduce more than five thousand new design, color, and pattern variations every week-and thousands of variations are taken off the market. This happens with no advance notice to us, and the manufacturers have no universal or computerized system to keep track of it all. Fortunately, most new variations are only slightly different from previous patterns. Such changes have little impact on the overall look of a saree or outfit. For example, the flowers in a floral pattern may be printed a little smaller or larger. More rarely, more profound and noticeable changes are made, or a particular pattern is dropped entirely.
In the meantime, it takes time for us to update our website, since for every new item we must arrange modeling and photography, write up the new description, design the new entry, and incorporate it all into our existing site. We do our best to keep up, but it's an unending process! It is literally impossible for our website to match our stock in every detail.
We think it is important for us to be able to offer you an extremely wide selection. Other shops may have guaranteed-in-stock merchandise, all of which is shown and described on a website, but they offer only a few choices. We have more than ten thousand items to choose from, with more available every day. We think the substitution policy is a reasonable accommodation for our decision to make so many choices available to our customers, and our customers tell us that they agree.
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What
is your return or exchange policy?
We do our best to make sure you never need to use this policy. But if you are unhappy with your order for any reason, we will be happy to make an exchange. (A simple refund is not possible, given the customization that goes into every outfit, as well as the difficulties and expense of shipping.) We will make exchanges for up to thirty days after you receive your order for garments that are not damaged or noticeably worn. To make an exchange, we ask that you return the item to us in the original packaging, at your expense, using the shipping method of your choice. We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring. We will communicate with you about your wishes to make sure you will be happy with the exchange. Then, at our expense, we will ship your free replacement to you. |
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Do
you have a minimum order policy?
Yes; it is not possible for use to ship orders valued under a certain amount. The minimum value of merchandise for an order is:
US $65.00 for international delivery
US $15.00 for delivery in India
Shipping-and-handling charges are in addition to this minimum.
Please click here for more information about shipping and
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What are
your payment options?
| OPTION
1: |
Pay in US $, Canadian $,
Australian $, UK £, or Japanese ¥ online with a credit
card (including Visa, MasterCard, American Express, and
Discovery) in a secure environment |
| OPTION
2: |
Pay by wire transfer (called
“Telegraphic Transfer” in some countries) |
| OPTION
3: |
Pay in Indian rupees
- cash,
check, money order, direct deposit, or online by credit
card |
| OPTION
4: |
If your order was processed manually (with
communication and ordering via e-mail) and you received a
special quote, you can pay in a secure environment |
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OPTION
1: Pay in U.S. $, Canadian $, Australian $, UK £, or Japanese
¥ online with a credit card (including Visa, MasterCard,
American Express, and Discovery) in a secure environment.
This is the easiest
and most common
method. Our credit card transactions are handled by
WorldPay (for Visa and MasterCard) and CCNow (for American
Express and Discovery cards). (We also accept domestic
Indian credit cards to pay in Indian rupees—please see Option
3 below.) Through the WorldPay gateway, we
accept payment in five different currencies (United States
dollars, Canadian dollars, Australian dollars, United
Kingdom pounds, or Japanese yen) with a Visa, MasterCard,
Visa Purchasing, Visa Delta, Visa Electron, Diners, JCB,
Switch, Solo, AmEx Purchasing (for billing addresses in
England only), Laser, Maestro, Thistle Hotels Founder,
Thistle Hotels Regular, LTF Credit, or LTF Edge card.
For
more information about WorldPay, please see their website:
www.worldpay.com
Through the CCNow gateway, we accept payment with an
American Express or Discovery card.
If you use a non-U.S.-currency credit card at CCNow,
your bank will automatically convert to your home currency
based on today's exchange rates. Your credit card
company may also charge a currency conversion fee for this
service, and your final price may be affected by such
fees. Priyanka’s is not responsible for such charges;
they are entirely the responsibility of the buyer. This
purchase will be a direct transaction between you and
CCNow. Charges will appear on your credit card
statement as “CCNow”.
For
more information about CCNow, please see their website: www.ccnow.com
In all cases, your credit card details never come to us. |
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OPTION
2: Pay by wire transfer (called “Telegraphic Transfer” in
some countries). Our banks are connected to the net, and
we are informed as soon as the funds are transferred into
our account. If you select this payment option, you will
need the following bank details:
Direct Wire Transfers:
Wire Transfer Via HDFC BANK LTD
Credit to "Priyankas Designs Pvt. Ltd", account number
0192000011922
With HDFC BANK LTD, Bombay (India); swift code: HDFCINBB
through CHASE MANHATTAN BANK IN NEW YORK; swift id:
chasus33
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OPTION
3: Pay in Indian rupees. There are four ways to do this: (a)
cash, (b) check or money order, (c) direct deposit, or (d)
online by credit card via Transecute.
A:
Cash
payment by registered delivery at:
Priyanka's Designs Pvt. Ltd.
Paper Box House
Mahakali Caves Road
Andheri - East
Mumbai - 400 093
INDIA. Phone: 91-22-8327092 |
B:
Check
or money order (including international money order)
to:
Priyanka's Designs Pvt. Ltd.
Paper Box House
Mahakali Caves Road
Andheri - East
Mumbai - 400 093
INDIA. Phone: 91-22-8327092 |
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C:
Direct
deposit into our HDFC Bank account
You can arrange for the direct deposit of cash or
checks in rupees in our HDFC Bank account. Use these
details:
Account Name: Priyankas Designs Pvt. Ltd
Account Number:
0192000011922
Click
here for HDFC Bank city list.
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| D:
Pay
in rupees using an Indian credit card. The US dollar
value of your order will be automatically converted
into rupees at the current foreign exchange rate. On
your credit card bill, the charge will appear as “Transecute.” |
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| OPTION
4: If your order is processed manually and we have sent you a
special quote, you can pay here
in a secure environment. Use this option only
if your order was manually processed and you have an
e-mail confirmation (with an order number) for that order.
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| Do
you assure on-time delivery?
No, we are not able to promise delivery times, since we do not handle delivery ourselves but use a courier service. However, you will be able to track your order online during both order processing and delivery at:
http://www.india.lu/myshop/track
(Try our Tracking
demo.).
If you need something extra-quickly, we suggest ordering from our
Just
Out Fashion, Buy
In Less, Top 20 of the Month and
Best
Sellers sections, as we keep extra stock on hand for the items in these sections and have streamlined the processing for them.
If you need a bridal outfit in a hurry, please see the FAQ:
I am in a big rush! My wedding is approaching very soon. Can you get a bridal outfit to me in ten days? |
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Can
I track my order?
Yes! From the day you place your order to the day it arrives at your door, you can track it at:
http://www.india.lu/myshop/track
(Try our Tracking
demo)
When you place an order, it is incorporated into a batch process. On that day, we send you an e-mail with your order number.
Once your order begins processing, you will receive another e-mail with tracking information. With your tracking number, you may track the progress of your order using our Track Your Order function. The order tracking will show you what stage of processing your order is in. (Until the fourth processing stage begins, if you notice something in your address information that should be edited, you can e-mail us for corrections.)
Please see the FAQ What are the seven stages of order processing? for more details.
When we ship the order, we send you an automatic e-mail with shipping details; then, you can track your order during shipment directly with the courier. (There are some exceptions; in certain cases, in order to protect our customers' security, we do not send a shipment tracking number. Please see the FAQ
"Can I track my order during shipping -- will you send me the shipment tracking
number?" for more information.)
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I
don’t know my exact measurements. I wear US women’s size 10.
Can you make my outfit using this information?
Yes, we can. But the more measurement information you can give us, the better your garment will fit. We can work with as little as your standard size.
For more details and for advice on taking measurements, please refer our
Measurement Help page. You may find that taking measurements is easier than you thought.
We strongly recommend that you fill in at least the measurements marked with a red asterisk [*] on the order form.
If you give us any measurement information, please do not add to your actual measurements. We will make the correct allowances for fabric shrinkage and for your comfort.
We offer three alternatives to having your exact measurements taken. You may also combine any of these options.
| OPTION 1: |
Measure a garment which fits you perfectly, and fill in its measurements on the form. |
| OPTION
2: |
If you know your standard US, Irish, British, or Continental size, you may fill that in on the form. See our
Measurement Form for a size chart. |
| OPTION
3: |
If you are an average-sized Indian woman, then you can select a size from the
Average Indian Woman Size Chart. (This is the least precise option.) |
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Can
you tell me more about Priyanka’s?
Priyanka’s
is a successful concept in internationally available Indian
clothing and accessories. We have many thousands of satisfied
customers worldwide. We have been able to earn a significant
share of this growing market because of our sound business
plan:
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We believe that customer service is our most important
task.
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We deal only in quality materials and designs.
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We provide expert fitting, workmanship, and advice.
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We get the latest fashions to market ahead of everyone
else.
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We offer a greater variety of fashions than anyone else.
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We deal directly with suppliers to negotiate the best
prices.
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We offer our merchandise only online to avoid the
inefficiencies and limitations of a physical shop.
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We constantly evaluate our sales to better understand
what our customers want.
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We constantly evaluate our processes to determine what
works.
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We constantly look for ways to offer even better values.
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We constantly look for the best technological solutions
to streamline our processes.
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We are open for intelligent trials in the quest
to better our service, but we never put our core structures at
risk.
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We are devoted to
satisfying our customers’ needs.
Priyanka’s
began in 1998 with Priyanka, an individual who dreamt of making
beautiful, high-quality clothing. But Priyanka’s
has grown to be much more. Now, we have in-house facilities not
only for custom tailoring, handwork, and design, but also web
publishing, programming, order processing, and photography. We
are especially proud of our staff of more than ten full-time
professional designers.
Priyanka
launched her business without much fanfare, but Priyanka’s
is recognized all over the world for quality and style in Indian
clothing. You will find that our selection is twenty,
fifty, or even a hundred times larger than the selections
available elsewhere. We add more every day. And we don’t add
just anything—all of
our fashions are meticulously designed and expertly made. In
fact, we have a growing base of customers in the cities of
India, who could browse through hundreds of shops and thousands
of Indian styles in person if they wished. But more and more of
them choose to shop online with us, instead.
And,
of course, those abroad who are looking for the best in Indian
fashion have learned that Priyanka’s is by far the best among
a growing list of online choices. You don’t have to take our
word for it. We have a long list of customer
testimonials that we invite you to browse.
Would
you like to comment? Please send your comments, requirements,
questions or feedback to sales@priyankas.com.
Questions and comments about this website may be sent to webmaster@priyankas.com.
If you have the slightest complaint about or problem with our
service, please do not hesitate to e-mail us at admin@priyankas.com.
Our
postal address:
Priyanka's Designs Pvt. Ltd.
Paper Box House
Mahakali Caves Road
Andheri - East
Mumbai - 400 093. INDIA |
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To
speak to one of our Customer Support Representatives, please
dial +91-22-832-7092 or 91-22-821-9665.
Or you can fax us, 9.30 AM to 6.30 P.M. (IST), at
+91-22-821-5249; or after hours at: 91-22-623-4528.
(Not sure what time it is in India? Find out at www.worldtimeserver.com)
Whatever the nature of your communication, we assure you of a
positive and personalized response. We look forward to serving
you! |
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Do
you offer any specialized services?
Can I order a gift for someone in India?
Can I order a gift for someone in India?
Can
you help me pick a bridal dress?
Priyanka's offers various kinds of personalized services, which we process by hand for each client. These services include:
- Gift deliveries in India with special packing for special occasions
- Customized bridal outfits
- Wedding cards, plain or printed
- Postal service for wedding cards
- Costumes for performances
For more details, please contact our Special Services Department at:
special@priyankas.com |
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Can
you explain about all your different sales and offers?
We
have the following special sales and offers—please click on
any one for more information.
Bonus-with-Next
Best
Sellers
Top
20 of the Month
Discount
Counter
Ready-Made
Shop
50%
Off Sale
Designers’
Choice
Sale
Packages
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What
is an “Automatic Saree”?
An Automatic Saree is stitched so that, when worn, it falls in exactly the same style as a regularly draped saree. In fact, visually, there is no difference between an Automatic Saree and an ordinary saree when worn.
Normally it takes 7 to 10 minutes to drape a saree, but an Automatic Saree takes only 15 seconds. It is perfect for those who are unable to drape a saree correctly and even for those who wear sarees regularly but get irritated with the amount of time it takes to drape them.
Take a look here at how this saree is
worn. |
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How
can I reach you?
Address
of HQ:
Priyanka's Designs Pvt. Ltd.
Paper Box House,
Mahakali Caves Road,
Andheri (E),
Mumbai - 400 093.
INDIA
Phone: 91-22-8327092 |
Address
of Design Studio:
Priyanka's Designs Pvt. Ltd.
194, MHADA Part Street,
SVP Nagar,
Four Bungalows,
Andheri (W),
Mumbai - 400 093.
INDIA
Phone: 91-22-6352412 |
You
can also reach us by phone, fax and e-mail:
For web orders and inquiry:
+91-22-8327092. Fax: +91-22-8215249.
E-mail: sales@priyankas.com.
For customer support:
+91-22-8219665. Fax: +91-22-8215249.
E-mail: support@priyankas.com.
For
special and bridal dresses:
+91-22-6233100 Fax: +91-22-6354893
E-mail: special@priyankas.com.
For administration, bulk exports & management:
+91-22-6233100
Fax: +91-22-6354893 E-mail: admin@priyankas.com. |
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